FAQ
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Do you have an order minimum?
Yes, Luxe Decor has a $200 minimum for balloon deliveries and a $500 minimum for full installations. Working with a smaller budget? No worries! We also offer pre-built Grab & Go garlands that are perfect for pickup and easy to set up on your own.
Do you deliver and set up at events?
We sure do! If your order meets our $500 minimum, we’ll happily deliver and install everything for you. We’ll coordinate the delivery time based on when your event starts and when the venue allows setup.
How much does balloon décor cost?
Our custom balloons come in all shapes and sizes, so pricing depends on your design, size, setup needs, and how extra you want to go! 🎈
We price most of our garlands per foot (not linear feet), so having measurements of your space will help us give you a better idea of the total cost.
Delivery Fee:
Delivery is calculated based on how far we’re traveling from zip code 23224 to your event location.
What is a Grab & Go Garland?
Our Grab & Go Garlands are the perfect budget-friendly alternative that still packs a big POP! Grab & Go garlands are made fully constructed by us and then are picked up, hung, and styled by you. Easy to follow hanging instructions and hanging materials included.
Grab & Go Garlands are available for pick up at our store in 2501 Decatur St. Pickup windows are Monday- Friday (9-11 AM or 3-5 PM). We recommend picking up your garland within 3 days of your event date.
How long do your balloons last?
Luxe Decor uses only the highest quality balloons and materials, however, some may pop or deflate sooner than anticipated. We cannot guarantee your balloons will last once they have been delivered or picked up. Environmental factors, including weather, children, pets, different surfaces, hot or cluttered car conditions, and foliage can jeopardize the lifespan of our creations. We will replace anything we pop in transportation or during setup.
That being said, indoor balloon garlands could last up to a month or more (no guarantees) if kept away from direct heat and sunlight.
How long in advance do I need to book?
Our custom creations take lots of time to design and execute so the sooner you can book the better! We strongly suggest booking at least two weeks in advance to avoid disappointment when we’re already booked or don’t have the materials your vision requires. If you have an event date and venue but are not exactly sure what type of balloon décor you would like yet, you can reserve your date with a $200 deposit. Then we can sort out the details later!
How long does installation usually take?
The time it takes to install our balloon décor varies and is based on the scale of the design. All of our inflating is done ahead of time so that we can try to keep it to under an hour whenever possible.
What is your cancellation policy?
For Custom Installation Orders:
If you need to reschedule your booking, you must do so at least one week prior to your event date and I would be happy to apply your deposit to a future booking. Cancellations less than one week from your event are no longer eligible to be rescheduled. Deposits are non-refundable.
Grab & Go Orders:
If you need to reschedule your booking, you must do so at least one week prior to your pickup date.
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